Team Manager

Posted Nov 4, 2025

Prada is seeking a Team Manager in New York, USA, to lead a department in achieving sales targets and ensuring exceptional client service in the luxury fashion industry.

Overview

Prada, a distinguished name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Prada Group, the brand is committed to maintaining its legacy of excellence while fostering a dynamic and inclusive work environment. Employees are encouraged to embody the brand's values and contribute to its continued success in the global market.

Role & Responsibilities

Ensure an exceptional welcome and customer service, fostering cross-selling among product categories.
Analyze department performance and define actions required to achieve business objectives.
Provide commercial suggestions to the Store Manager.
Drive the team to exceed their Key Performance Indicators (KPIs).
Stay updated on market trends and share insights with relevant functions.
Foster the development of the e-commerce channel.
Ensure high levels of customer satisfaction through excellent service.
Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and acquiring new local customers.
Train and inspire sales staff in product knowledge, sales techniques, customer service, and company procedures.
Identify high-potential collaborators for internal development opportunities.
Ensure effective communication and encourage information sharing through ad hoc morning briefings.
Guarantee in-depth product knowledge within the department, supporting product and collection training needs.
Provide feedback and focused suggestions on department needs to the Store Manager.
Ensure the visual presentation of the department is maintained.
Ensure effective and efficient back-of-house organization and protect the company’s assets, as well as uphold staff grooming standards.

Skills

Passion and knowledge of the managed product category Business-driven mindset Team player with the ability to lead and influence peers Strong customer service approach Natural ability to serve clients Confident, enthusiastic, and positive demeanor Problem-solving skills Organized and detail-oriented Market and product knowledge/passion Interest in luxury fashion, art, and design Proficiency in English; additional languages are a plus

Experience

Proven experience in a similar role within the luxury fashion industry, with a track record of achieving sales targets and leading a team.

Education

Business/Retail Management degree or equivalent is a plus

Benefits

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Culture

Prada fosters a culture of innovation, creativity, and inclusivity, where employees are encouraged to express their individuality and contribute to the brand's legacy. The work environment is collaborative, with a focus on professional growth and development.