Team Manager

Overview

Prada Group, a paragon of luxury and innovation, was established in 1913 in Italy. It is a global leader in the luxury fashion sector, operating in over 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a rich and inclusive work environment.

Role & Responsibilities

• Lead the team to surpass financial targets and enhance sales performance.
• Support the Store Manager in developing and implementing business plans through product performance analysis and action proposals.
• Encourage cross-selling and up-selling across product categories.
• Ensure efficient sales floor management and uphold Prada standards.
• Demonstrate sales leadership and support team members in building client relations.
• Promote a digital mindset and improve client relationships to achieve business objectives.
• Stay informed on market trends.
• Ensure clients experience an inspiring and engaging journey.
• Cultivate customer relationships to create brand advocates and achieve high-quality customer profile capture.
• Identify opportunities to gain new clients and strengthen client loyalty.
• Manage customer complaints to maintain positive client relationships.
• Support team development through coaching and training needs assessment.
• Encourage information exchange within the team and conduct morning briefings.
• Identify and propose internal development opportunities for team talents.
• Ensure team operates with the highest level of care and respect for the product.
• Support synergy and cooperation between front and back of house.
• Enforce company procedures on cash activity, inventory, logistics, and reporting.
• Provide feedback on department needs to the Store Manager and relevant departments.
• Ensure effective back-of-house organization and staff grooming standards.
• Master company tools and applications, ensuring team is informed of updates.
• Train and inspire the sales team on product knowledge, sales techniques, and company policies.

Qualifications

• Proven ability to drive positive client experiences and build loyalty.
• Dependability and flexibility in schedule and working hours.

Skills

Experience

Demonstrated experience in a luxury retail environment with a focus on team leadership and client relations.

Benefits

Working in a creative and international environment that values talent and passion, leading to professional growth. Inclusive work environment with equal opportunities for all candidates.

Culture

Prada Group fosters a creative and international environment, driven by curiosity and a quest for excellence. The company values the talent and passion of its people, promoting professional growth and inclusivity. Diversity is seen as a strength, and the Group is committed to building a fair and respectful workplace for all.