Senior Client Advisor

Location LondonUK
Type Full-Time
Seniority Senior
Posted Mar 9, 2026
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Join Prada in London as a Senior Client Advisor, offering exceptional luxury customer experiences. Located in the iconic Harrods.

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Prada Group, which includes other esteemed brands such as Miu Miu and Church's, Prada offers a dynamic and international work environment. The company is committed to excellence and values the talent and passion of its employees, fostering professional growth and creativity.

Role & Responsibilities

  • Create a welcoming environment and provide exceptional customer service in line with the 'client journey ceremony'.
  • Exceed individual sales targets and contribute to the store's success.
  • Ensure high-quality sales and customer service to meet KPI goals.
  • Demonstrate extensive knowledge of Prada products, history, and culture.
  • Capture and maintain customer data in the CRM for personalized service.
  • Promote an Omni Channel mindset and utilize digital tools for a complete luxury experience.
  • Stay informed on fashion trends and competitors to advise customers effectively.
  • Resolve client complaints in collaboration with management and client service teams.
  • Maintain product care and respect, and ensure compliance with company procedures.
  • Conduct customer appointments in-person or virtually.
  • Collaborate with the Back of House team and maintain an organized stock room.
  • Foster open communication and teamwork, embracing diversity and inclusion values.

Qualifications

  • Experience in a luxury or premium brand environment.
  • Understanding of luxury customer service.
  • Proven ability to build long-lasting client relationships.
  • Ability to work both independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Fluency in English.

Experience

Experience in a similar role within a luxury or premium brand is required.

Culture

Prada is known for its creative and international environment, where curiosity and the pursuit of excellence drive success. The company values diversity and inclusivity, ensuring equal opportunities for all employees and fostering a respectful workplace.