Senior Client Advisor

Location LondonEnglandUK
Type Full-Time
Seniority Senior
Posted Oct 7, 2025
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Join Prada Group in London as a Senior Client Advisor. This role requires luxury sales expertise and offers a dynamic, inclusive work environment.

Overview

Prada Group, a paragon of luxury and innovation since its inception in 1913, is renowned for its commitment to excellence. As a global leader in the luxury sector, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, operating in over 45 countries and employing a diverse workforce representing more than 100 nationalities.

Role & Responsibilities

  • Provide an extraordinary luxury customer experience, placing the client at the forefront and fostering meaningful relationships.
  • Serve as a Brand Ambassador, promoting the brand philosophy and values to clients.
  • Achieve individual and team sales targets, acting proactively to ensure exceptional service in-store and online.
  • Exceed KPI goals, ensuring the highest quality of sales and customer service.
  • Demonstrate comprehensive knowledge of products, Prada history, culture, and DNA.
  • Capture and maintain customer data in the CRM to offer a personalized approach and develop future opportunities.
  • Embrace and promote an Omni Channel mindset.
  • Stay informed on fashion trends and competitors to advise clients effectively.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Operate with the utmost care and respect for products.
  • Utilize digital tools to offer a complete and integrated luxury experience.
  • Conduct customer appointments in person or via virtual meetings.
  • Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
  • Comply with company procedures on operations, security, cash activity, inventory, and logistics.
  • Foster open and constructive communication with colleagues, contributing to a positive working environment and embracing diversity and inclusion values.

Qualifications

  • Experience within a luxury or premium brand.
  • Understanding of luxury customer service.
  • Proven ability to build long-lasting client relationships.

Skills

Ability to work both independently and as part of a team. Excellent communication and interpersonal skills. Fluency in English.

Experience

Previous experience in a similar role within a luxury or premium brand is required.

Benefits

Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates.

Culture

Prada Group values creativity, curiosity, and excellence, fostering a diverse and inclusive work environment. The company is committed to providing equal opportunities and building a respectful workplace for all employees.