Sales Advisor
Join Prada in Kuala Lumpur as a Client Advisor, delivering exceptional luxury experiences in a dynamic, inclusive environment.
Overview
Prada, a distinguished name in the luxury fashion industry, is part of the esteemed Prada Group, which also encompasses Miu Miu, Church’s, and Car Shoe. As a global leader in luxury, Prada is renowned for its innovation and excellence, offering a dynamic and multicultural work environment that values diversity and creativity.
Role & Responsibilities
- Create a welcoming environment and strive to meet customer needs, providing excellent service in line with the 'client journey ceremony'.
- Exceed individual sales targets and contribute to the store's success.
- Ensure high quality of sales and customer service, exceeding KPI goals.
- Demonstrate extensive knowledge of Prada products, history, and culture.
- Capture customer data in the CRM to maintain and develop client relationships.
- Promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to advise customers.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Operate with care and respect for products.
- Utilize digital tools to offer an integrated luxury experience.
- Conduct customer appointments in person or virtually.
- Collaborate with Back of House for daily store operations and maintain organized stock.
- Comply with operational guidelines, security, cash activity, inventory, and reporting procedures.
- Foster open communication with colleagues to ensure a positive work environment and embrace diversity and inclusion values.
Qualifications
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
Skills
Experience
Experience in luxury sales or a related field, with a proven track record of exceeding sales targets and building client relationships.
Culture
Prada offers a creative and international environment, fostering professional growth through a commitment to excellence and innovation. The brand promotes inclusivity and diversity, ensuring equal opportunities and a respectful workplace for all.