Retail Training Manager

Location SydneyNew South WalesAustralia
Type Full-Time
Seniority Manager
Posted Mar 5, 2026
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Join Prada in Sydney as a Retail Training Manager, driving training programs to enhance client experiences and business results. Be part of a global leader in luxury fashion.

Overview

Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation since its inception in 1913 in Italy. Operating across more than 45 countries, the Group encompasses iconic brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, employing a diverse workforce representing over 100 nationalities.

Role & Responsibilities

  • Collaborate with Store Management to develop and implement a comprehensive calendar of learning programs tailored to both global and local initiatives.
  • Strategize with cross-functional teams including General Management, Retail Operations, CRM, and HR to align training initiatives with business objectives and market needs.
  • Deploy a variety of training methods including in-person sessions, online platforms, gaming, digital apps, and e-learning to foster a culture of continuous learning.
  • Evaluate training effectiveness through KPIs and business performance metrics, adapting strategies as necessary to meet evolving business needs.
  • Conduct on-the-job observations and provide immediate feedback and training to store teams.
  • Oversee New Starter induction programs in accordance with headquarters' guidelines.
  • Manage the training budget for the market, ensuring cost-effective delivery of training initiatives.
  • Utilize Prada's platforms, dashboards, and apps to manage the Learning Management System (LMS) for store training requirements.

Qualifications

  • Bachelor’s degree in a relevant field.
  • Over 10 years of experience as a Store/Retail Trainer, with a focus on Client Journey and Clienteling.
  • Experience in a client-facing role within a luxury retail setting is advantageous.

Skills

Strong commercial acumen with a deep understanding of retail and CRM KPIs. Exceptional presentation and delivery skills, capable of engaging diverse audiences and fostering strong partnerships. Proven experience in planning and managing training events, including project management and budgeting. Analytical and strategic thinking abilities, with a hands-on approach to working with retail teams. Proficiency in Microsoft Outlook and Office Suite, Success Factors modules, and LMS digital platforms. Fluency in English, both written and spoken.

Experience

A minimum of 10 years in store or retail training, particularly within the luxury sector, with a strong emphasis on client engagement and journey.

Education

Bachelor’s degree in a relevant field.

Benefits

Prada Group offers a creative and international work environment, fostering professional growth and valuing the talent and passion of its employees. The company is committed to diversity and inclusion, ensuring equal opportunities for all.

Culture

Prada Group prides itself on a culture of curiosity and excellence, promoting an inclusive and respectful workplace. The company values diversity as a core strength and is dedicated to providing equal opportunities for all employees, regardless of personal characteristics.