Instore CRM Specialist

Location AmsterdamNorth HollandNetherlands
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026
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Join Prada in Amsterdam as an Instore CRM Specialist. Enhance customer experiences and support CRM initiatives in a luxury fashion environment.

Overview

Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce representing over 100 nationalities. As a leader in the luxury sector, Prada Group is committed to excellence and forward-thinking design.

Role & Responsibilities

  • Ensure accuracy and quality of customer data in CRM systems.
  • Analyze Client Advisor performance and provide insights to Store Management and CRM Manager.
  • Support the launch and optimization of CRM tools and functionalities in-store.
  • Generate and interpret CRM and performance reports.
  • Manage customer lists and support targeted local marketing actions.
  • Assist Store Manager with in-store CRM action plans aligned with business needs.
  • Deliver CRM training and ongoing support to store team.

Qualifications

  • Several years of experience in CRM, retail, or customer experience.

Skills

Customer-centric approach and in-store service orientation. Strong analytical and communication skills. Focus on strong client development. Proficiency in MS Office programs, especially Excel. Fluency in Dutch and English; additional languages are a plus.

Experience

Several years of experience in CRM, retail, or customer experience are required.

Benefits

Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company promotes inclusivity, ensuring equal opportunities for all candidates, and values diversity as a key component of its success.

Culture

Prada Group is renowned for its commitment to luxury, style, and innovation. The company fosters a creative and international environment, motivated by curiosity and the pursuit of excellence. It values the talent and passion of its people, promoting professional growth and inclusivity, ensuring a fair and respectful workplace for all.