In-Store Training Manager

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to innovation and excellence. As part of the Prada Group, which includes brands like Miu Miu and Church's, Prada offers a dynamic and international work environment. The company values diversity and inclusivity, fostering a workplace where talent and passion drive professional growth.

Role & Responsibilities

• Plan and implement training programs aligned with global, local, and store priorities.
• Promote a culture of shadowing, observation, feedback, and coaching at all store levels.
• Support store leadership in team development and individual client advisor performance.
• Ensure effective client journey implementation impacting conversion and clienteling.
• Identify training needs in line with business priorities and develop action plans.
• Leverage in-store training tools and collaborate with retail functions for training activities.
• Perform team gap analysis and build individual coaching plans.
• Support store leadership to ensure comprehensive training on brand, client journey, and product knowledge.
• Drive in-store training initiatives with active shop floor presence.
• Monitor quality, impact, and retention of training content.
• Lead a culture of in-store coaching focusing on selling skills, client experience, and brand ambassadorship.
• Manage onboarding journeys for new hires and facilitate in-store induction.

Qualifications

• Strong training expertise with effective people management skills.
• Knowledge of KPIs with a focus on CRM performance and client engagement.
• Ability to work both independently and collaboratively.
• Excellent communication and interpersonal skills.
• Fluency in English.

Skills

Experience

Proven experience in training and development within a luxury retail environment.

Culture

Prada is characterized by its creative and international environment, where curiosity and excellence are highly valued. The company promotes an inclusive workplace, ensuring equal opportunities and fostering a culture of respect and diversity.