In-Store Training Manager
Join Prada in London as an In-Store Training Manager. Drive training initiatives and support store leadership in a dynamic luxury fashion environment.
Overview
The Prada Group, established in 1913 in Italy, stands as a beacon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to excellence and innovation, offering a dynamic and inclusive workplace.
Role & Responsibilities
- Plan and implement training programs aligned with global, local, and store priorities.
- Promote a culture of shadowing, observation, feedback, and coaching at all store levels.
- Support store leadership in team development and enhancing individual client advisor performance.
- Ensure effective client journey implementation impacting conversion, clienteling, and zoning.
- Identify training needs in line with business priorities and develop action plans.
- Leverage in-store training tools such as sessions, coaching, and best-practice sharing.
- Collaborate with retail functions like merchandising, CRM, and events for training activities.
- Perform team gap analysis and build individual coaching plans with ongoing feedback.
- Support store leadership in cascading brand, client journey, and product knowledge training.
- Drive in-store training initiatives with active shop floor presence.
- Monitor the quality, impact, and retention of training content.
- Ensure the store team embraces a self-learning culture with digital training tools.
- Lead in-store coaching focusing on selling skills, client experience, and brand ambassadorship.
- Follow up with individual shadowing for seamless one-to-one coaching processes.
- Ensure regular communication with trainees, providing continuous feedback on progress.
- Manage onboarding journeys for new hires, facilitating their induction and partnering with HR.
Qualifications
- Experience within a luxury or premium brand.
Skills
Experience
Candidates should possess experience in a similar role within a luxury or premium brand environment.
Benefits
The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The Prada Group promotes an inclusive work environment with equal opportunities for all candidates.
Culture
The Prada Group values creativity, curiosity, and the pursuit of excellence. It fosters an inclusive work environment that respects diversity and promotes equal opportunities for all employees, ensuring a fair and respectful workplace.