In-Store Trainer

Overview

Prada Group, a paragon of luxury and innovation since its inception in 1913, stands as a global leader in the high-end fashion sector. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce representing over 100 nationalities, Prada Group is committed to excellence and diversity in its operations and employment practices.

Role & Responsibilities

• Collaborate with the Store Manager and leadership team to identify and address training needs aligned with business priorities.
• Develop and implement training action plans at both store and individual Client Advisor levels.
• Utilize in-store training tools, including sessions and coaching, to enhance team performance.
• Conduct daily briefings and share best practices while coordinating with other retail functions like Merchandising, CRM, and Events.
• Perform team gap analysis, create individual coaching plans, and provide ongoing feedback on team member progress.
• Support the dissemination of training content on brand, client journey, and product knowledge.
• Drive in-store training initiatives with active shop floor presence and monitor the retention of training content.
• Foster a culture of in-store coaching, focusing on selling skills, client experience, and brand ambassadorship.
• Manage the onboarding journey for new hires, ensuring effective in-store induction in partnership with HR.

Qualifications

• Proven experience in retail training or a similar role within the luxury fashion industry.
• Strong understanding of client journey and product knowledge in a luxury retail environment.
• Excellent communication and interpersonal skills.

Skills

Experience

Proven experience in retail training or a similar role within the luxury fashion industry is required.

Benefits

Employees will benefit from working in a creative and international environment that values curiosity, excellence, and professional growth. Prada Group offers an inclusive workplace that ensures equal opportunities for all.

Culture

Prada Group fosters a culture of empathy, warmth, passion, and proactivity, in alignment with its client experience values. The company promotes an inclusive work environment, valuing diversity and ensuring equal opportunities for all employees.