In-Store Clienteling Manager

Location SydneyNew South WalesAustralia
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Join Prada Group in Sydney as an In-Store Clienteling Manager, driving personalized service and high-value sales in a luxury retail environment.

Overview

Prada Group, a global leader in the luxury fashion sector, was established in 1913 in Italy and is renowned for its tradition of excellence and innovative vision. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to fostering a creative and inclusive environment.

Role & Responsibilities

  • Analyze weekly and monthly customer data and KPIs to monitor and optimize store CRM performance.
  • Partner with Store Management to develop and execute CRM action plans aligned with business objectives and the event calendar.
  • Review and assess Client Advisor performance across clienteling and retail KPIs, contributing to individual development plans.
  • Design and implement initiatives focused on data capture, local client retention, and brand loyalty.
  • Collaborate cross-functionally to support new product launches, in-store events, and elevated client experiences from a CRM and clienteling perspective.
  • Ensure store teams are fully trained and proficient in all clienteling tools.
  • Support the sales team in managing and expanding the VIC client base, increasing both its size and value.
  • Work closely with the local retail team to drive overall store performance.
  • Stay informed on market dynamics and consumer trends to enhance the fashion awareness and expertise of store staff.
  • Grow and nurture the store’s client community, including networking via off-site events and external activations.

Skills

A strong clienteling mindset with a refined approach to building long-term, trust-based relationships with high-net-worth clients. Demonstrated passion for luxury, fashion, art, and design, with a keen eye for detail and aesthetic excellence. Exceptional problem-solving abilities, paired with intellectual curiosity and a solution-oriented mindset. Highly self-motivated, poised, and results-driven, with the ability to anticipate client needs and exceed expectations. Polished communication and interpersonal skills, demonstrating professionalism, discretion, and emotional intelligence. A collaborative team player who thrives in a luxury retail environment while maintaining the autonomy to manage responsibilities independently. Ability to inspire and influence others through example, elevating service standards and client experience across the store.

Experience

Proven experience in a luxury retail environment with a focus on clienteling and CRM strategies.

Benefits

Prada Group offers a creative and international work environment, promoting professional growth and valuing the talent and passion of its employees. The company is committed to diversity and inclusion, ensuring equal opportunities for all candidates.

Culture

Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values diversity and is committed to building a fair and respectful workplace, promoting inclusivity and equal opportunities for all.