In-Store Clienteling Manager

Overview

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from more than 100 nationalities.

Role & Responsibilities

• Conduct weekly and monthly analyses of customer data and key performance indicators to assess store CRM performance.
• Assist the Store Manager in crafting CRM action plans aligned with business needs and event schedules.
• Evaluate Client Advisor performance on Clienteling and Retail KPIs, providing individual development plans to the Store Manager.
• Design and implement strategies focusing on data collection, local client retention, and brand loyalty.
• Collaborate with other departments to enhance in-store product launches, events, and client experiences from a CRM and Clienteling perspective.
• Ensure store staff are proficient in using all Clienteling tools.
• Support Sales Staff in managing VIC Clients, aiming to expand this client segment's size and potential.
• Work with the Local Retail team to enhance store performance.
• Maintain market and consumer trend knowledge to enhance the store staff's fashion sense.
• Foster the growth of the store’s customer community through participation in external events.

Skills

Experience

Experience in luxury retail, clienteling, or a similar customer-focused role is required.

Benefits

Working at Prada Group offers a creative and international environment, fostering professional growth and valuing talent and passion. The company promotes an inclusive workplace, ensuring equal opportunities for all.

Culture

Prada Group values creativity, curiosity, and excellence, fostering a diverse and inclusive environment. The company is committed to professional growth and respects diversity, ensuring a fair workplace for all employees.