Retail Transformation Business Process Owner

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Oct 21, 2025
Apply Now

Join Prada Group in Milan as a Retail Transformation Business Process Owner. Lead retail and finance transformation projects in a dynamic luxury fashion environment.

Overview

Founded in 1913, the Prada Group has established itself as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, and Car Shoe, employing a diverse workforce from over 100 nationalities. The Prada Group is renowned for its commitment to excellence and forward-thinking vision.

Role & Responsibilities

  • Participate in the Retail and Finance Transformation project, contributing innovative ideas and insights.
  • Conduct detailed analysis of retail processes, including store back office and headquarters finance and distribution.
  • Collaborate in designing 'To-Be' processes, identifying opportunities for improvement and optimization.
  • Translate business needs into functional requirements for system implementation.
  • Ensure the correct implementation of defined functional requirements.
  • Support Key Users in the Retail area during User Acceptance Testing and actively participate in these activities.
  • Act as Business Project Owner for the Retail area, coordinating Key User involvement during project phases and ensuring effective system transition (roll-out).
  • Serve as a point of reference within the WW Store Operations team and liaise with IT and external consulting firms.
  • Proactively address potential risks and conflicts impacting project success.
  • Collaborate in defining the change management program, acting as a sponsor and guarantor of the solution from an operational and business process perspective.
  • Manage, support, and supervise global training sessions for the retail area.
  • Provide assistance to all stakeholders during the go-live and post-go-live phases.

Qualifications

  • Master's degree, preferably in scientific, economic, or linguistic disciplines.
  • Proven project experience, preferably on an international level.

Skills

Goal-oriented with a results-driven mindset. Ability to learn quickly and work in an agile, dynamic environment. Excellent knowledge of retail processes, both store and HQ, and distribution/supply chain processes, with a strong awareness of financial impacts. Outstanding communication, presentation, and public speaking skills, with the ability to manage relationships with stakeholders at various hierarchical levels. Problem-solving, solutioning, and time management capabilities. Experience in managing and coordinating internal and external resources. Ability to work in multicultural teams. Strong analytical skills. Fluency in Italian and English. Willingness to travel.

Experience

Proven project experience, preferably on an international level.

Education

Master's degree, preferably in scientific, economic, or linguistic disciplines.

Benefits

The position offers a creative and international work environment, fostering professional growth through valuing talent and passion. The Prada Group promotes an inclusive workplace, ensuring equal opportunities for all candidates regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.

Culture

Joining the Prada Group means becoming part of a creative and international environment, with teams driven by curiosity and the pursuit of excellence. The Group values talent and passion, fostering professional growth. It is committed to building an inclusive workplace, ensuring equal opportunities and respecting diversity as a core value.