E‑commerce Operations Intern

Overview

Prada Group is an Italian luxury house with a global footprint, recognised for its atelier craftsmanship, contemporary design and emphasis on innovation. The Group comprises several prestigious marques and operates across retail, digital and wholesale channels worldwide. As an employer it values creativity, international collaboration and professional development within a high‑quality, design‑led environment.

Role & Responsibilities

• Monitor and analyse core e‑commerce operational KPIs (lead time, pending orders, cancellation and return rates, stock availability) and surface actionable insights.
• Conduct root cause analysis for operational deviations such as spikes in cancellations, delays or returns and recommend corrective actions.
• Track and analyse daily operational performance using Excel, maintaining up‑to‑date datasets and trackers.
• Perform data validation and quality checks on product, stock and order information to ensure operational accuracy.
• Support preparation and distribution of weekly and monthly operational reports and dashboards.
• Collaborate with Logistics, Retail Operations, IT, E‑Merchandising and Client Service to ensure end‑to‑end operational continuity.
• Support implementation and follow‑up of operational initiatives (new fulfillment flows, promotional events, packaging changes).
• Participate in testing, validation and monitoring of new cross‑functional projects and process changes.

Qualifications

• Bachelor’s degree or current enrolment in Business, Management Engineering, Economics or a related field.
• Strong analytical mindset with experience or interest in working with data and KPIs; prior exposure to digital or e‑commerce operations is a plus.
• Advanced Excel proficiency (PivotTables, formulas, data analysis).
• Familiarity with reporting tools such as Power BI is advantageous.
• High attention to detail and a commitment to data accuracy.
• Pragmatic, problem‑solving attitude with a hands‑on approach.
• Ability to operate effectively in a fast‑paced, international environment.
• Excellent written and spoken English.

Skills

Experience

No prior professional experience required; internships or coursework in e‑commerce, digital operations, logistics or data analysis are advantageous.

Education

Bachelor’s degree or current enrolment in Business, Management Engineering, Economics or a related discipline.

Culture

The Prada Group fosters a creative, design‑driven workplace where craftsmanship and innovation are central. Teams are international and collaborative, with a strong focus on talent development, inclusion and professional growth within a high‑performance luxury context.