CRM & Client Data Product Owner

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 6, 2026
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Join Prada Group in Milan as a CRM & Client Data Product Owner, driving innovation in customer data strategy.

Overview

Prada Group, a beacon of luxury and innovation, is a global leader in the fashion industry. With a heritage rooted in excellence since 1913, the group encompasses prestigious brands such as Prada, Miu Miu, Church's, and Car Shoe. As part of its commitment to creativity and quality, Prada Group fosters a dynamic and diverse workplace, offering opportunities across more than 45 countries.

Role & Responsibilities

  • Define and manage the CRM Product Roadmap, balancing business goals with technical feasibility.
  • Collaborate with cross-functional teams to translate business needs into CRM use cases and features.
  • Lead Agile ceremonies to oversee the full product lifecycle from concept to deployment.
  • Monitor KPIs to evaluate CRM product performance and business impact.
  • Drive a user-centric approach to ensure a consistent omnichannel product experience.
  • Define and implement the client data governance framework for accuracy and compliance.
  • Oversee data collection and integration to maintain a unified customer view.
  • Support customer segmentation models for personalized engagement strategies.
  • Leverage analytics to drive business decisions across Marketing, Retail, and Client Experience.

Qualifications

  • Master's degree in Business, Engineering, Mathematics, or Computer Science.
  • 4-5+ years of experience as a Product Owner or CRM Specialist in digital, retail, or luxury sectors.
  • Strong knowledge of CRM processes and customer data architecture.
  • Experience with enterprise CRM platforms like Microsoft Dynamics or Salesforce.
  • Proficiency in Agile/Scrum methodologies and tools such as Jira and Confluence.

Skills

Analytical and problem-solving mindset with strategic thinking. Excellent communication and stakeholder management skills. Fluency in Italian and English. Ability to maintain positive cross-departmental relationships. Flexibility and adaptability in a fast-paced environment.

Experience

4-5+ years of experience as a Product Owner or CRM Specialist within digital, retail, or luxury environments.

Education

Master's degree in Business, Engineering, Mathematics, or Computer Science.

Culture

Prada Group is renowned for its commitment to creativity and innovation, fostering a collaborative and inclusive work environment. Employees are encouraged to pursue excellence and are supported in their professional growth within a diverse and dynamic setting.