Client Advisor

Location CopenhagenDenmark
Type Full-Time
Seniority Mid-Level
Posted Oct 9, 2025
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Join Prada Group in Copenhagen as a Client Advisor. Deliver exceptional luxury experiences and foster client relationships in a creative and inclusive environment.

Overview

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries with prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to excellence and creativity.

Role & Responsibilities

  • Provide an exceptional luxury customer experience, prioritizing client needs and fostering meaningful relationships.
  • Serve as a Brand Ambassador, conveying the brand philosophy and values to clients.
  • Achieve individual and team sales targets, acting proactively to ensure optimal service both in-store and online.
  • Exceed KPI goals while maintaining high standards of sales and customer service.
  • Demonstrate comprehensive knowledge of products, Prada history, culture, and brand DNA.
  • Capture and manage customer data in the CRM to maintain and develop client relationships.
  • Embrace and promote an Omni Channel mindset.
  • Stay informed on fashion trends and competitors to engage clients effectively.
  • Resolve client complaints in collaboration with management and client service teams.
  • Handle products with utmost care and respect.
  • Utilize digital tools to enhance the luxury experience.
  • Conduct customer appointments in-person or virtually.
  • Collaborate with the Back of House team, participating in daily store operations and maintaining stock organization.
  • Adhere to company procedures regarding operations, security, cash activity, inventory, and logistics.
  • Foster a positive work environment by embracing diversity and inclusion values.

Qualifications

  • Experience within a luxury or premium brand environment.

Skills

Understanding of luxury customer service. Proven ability to build long-lasting client relationships. Capability to work both independently and collaboratively. Excellent communication and interpersonal skills. Fluency in English.

Experience

Previous experience in a similar role within a luxury or premium brand is required.

Benefits

Working at Prada Group offers a creative and international environment with opportunities for professional growth. The company values talent and passion, promoting an inclusive workplace that ensures equal opportunities for all.

Culture

Prada Group fosters a creative and international environment, driven by curiosity and the pursuit of excellence. The company values diversity and inclusion, ensuring a fair and respectful workplace for all employees.