Client Advisor
Join Prada Group in Bicester as a Client Advisor, delivering exceptional luxury customer experiences and fostering client relationships in a creative and inclusive environment.
Overview
The Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. As a global leader, the Group operates across more than 45 countries, representing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a workforce comprising over 100 nationalities, the Prada Group is committed to excellence and innovation.
Role & Responsibilities
- Provide an exceptional and memorable luxury customer experience, prioritizing client needs and fostering meaningful relationships.
- Serve as a Brand Ambassador, conveying and promoting the Brand philosophy and values to clients.
- Achieve individual and team sales targets, acting proactively to ensure optimal service in-store and online.
- Exceed KPI goals, maintaining the highest quality of sales and customer service.
- Demonstrate comprehensive knowledge of products, as well as Prada's history, culture, and DNA.
- Capture customer data into the Company CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage in informed discussions with clients.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Handle products with the utmost care and respect.
- Utilize Company digital tools to offer a complete and integrated luxury experience.
- Conduct customer appointments both in-person and virtually.
- Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
- Adhere to Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
- Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
Qualifications
- Experience within a luxury or premium brand.
Skills
Experience
Prior experience in a similar role within a luxury or premium brand is required.
Benefits
The position offers the opportunity to work in a creative and international environment, with a focus on professional growth and development. The Prada Group is committed to diversity and inclusion, ensuring equal opportunities for all employees.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values diversity and inclusion, promoting a fair and respectful workplace for all employees.