Department Manager

Location MacauChina
Type Other
Seniority Manager
Posted Mar 16, 2026
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Prada — Department Manager in Macau. Lead a product department, drive sales performance and deliver distinguished client service at Prada's Macau boutique.

Overview

Prada is an Italian luxury fashion house within the Prada Group, recognised for its heritage craftsmanship, forward-looking design and global retail network. The Group comprises multiple luxury labels and operates internationally, offering a creative, design-led environment and opportunities for development across merchandising, retail and client services.

Role & Responsibilities

  • Act as a brand ambassador while owning the commercial performance and KPI achievement of the assigned product department.
  • Lead, coach and motivate the department team to deliver exceptional client service, drive cross-selling and exceed individual and department sales targets.
  • Analyse departmental results, propose and implement action plans in collaboration with the Store Manager to optimise sales and margin.
  • Ensure deep product and market knowledge within the team; coordinate with relevant functions to deliver collection and product training.
  • Oversee visual presentation and back-of-house organisation for the department; safeguard company assets and enforce grooming and presentation standards.
  • Support customer relationship-building and clienteling activities to strengthen loyalty and grow the local client base, including development of the e-commerce channel.

Qualifications

  • Fluent spoken Cantonese, Mandarin and English.
  • Business or Retail Management degree (or equivalent) is a plus.
  • Proven ability to lead and develop a retail sales team; strong coaching and communication skills.
  • Demonstrable passion and knowledge of the assigned product category and luxury market.

Skills

Product knowledge and merchandising Sales techniques and cross-selling Clienteling and customer relationship management KPI analysis and commercial planning Team training and performance coaching Visual merchandising and store presentation Back-of-house organisation and loss prevention E‑commerce channel awareness

Experience

Minimum 3 years of progressive retail experience with at least some supervisory or team-lead responsibility; prior experience in luxury or premium fashion retail is strongly preferred.

Education

Business/Retail Management degree or equivalent is a plus.

Culture

Prada fosters a creative, international workplace grounded in craftsmanship, design and innovation. Colleagues are expected to be curious, collaborative and committed to high standards of client service and personal development. The Group promotes inclusion and equal opportunity across its global teams.