Department Manager
Join Prada in Macau as a Department Manager, leading a team to achieve sales targets and deliver exceptional client service in a luxury setting.
Overview
Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to innovation and excellence. As part of a global conglomerate that includes brands such as Miu Miu, Church's, and Car Shoe, Prada operates in over 45 countries, offering a dynamic and diverse workplace environment. The company values creativity, diversity, and the pursuit of excellence, making it an attractive employer for those passionate about luxury fashion.
Role & Responsibilities
- Serve as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category.
- Manage and motivate the department team to meet sales targets and provide exceptional client service.
- Analyze department performance and implement actions to achieve business objectives.
- Provide commercial insights and suggestions to the Store Manager.
- Drive the team to exceed KPIs and foster cross-selling among product categories.
- Stay updated on market trends and share insights with relevant functions.
- Foster the development of the e-commerce channel.
- Ensure high levels of customer satisfaction and strengthen customer loyalty.
- Train and inspire sales staff in product knowledge, sales techniques, and company procedures.
- Identify high-potential team members for internal development opportunities.
- Ensure effective communication and encourage information sharing.
- Guarantee in-depth product knowledge and support product/collection training needs.
- Provide feedback and suggestions on department needs to the Store Manager.
- Ensure visual presentation and efficient back-of-house organization.
- Protect company assets and maintain staff grooming standards.
Qualifications
- Business/Retail Management degree or equivalent is a plus.
- Fluent in English and Mandarin.
Skills
Experience
Proven experience in a retail management role within the luxury fashion industry, with a focus on achieving sales targets and managing a team.
Education
Business/Retail Management degree or equivalent is a plus.
Culture
Prada Group fosters a creative and international environment, valuing curiosity and the quest for excellence. The company is committed to diversity and inclusion, ensuring equal opportunities for all employees and promoting a respectful workplace.