Department Manager
Join Prada Group in Berlin as a Department Manager. Lead a dynamic team in the luxury fashion industry, ensuring exceptional client service and achieving sales targets.
Overview
Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.
Role & Responsibilities
- Serve as a Brand Ambassador, achieving qualitative and quantitative objectives for the assigned product category.
- Manage and motivate the department team to achieve sales targets and provide exceptional client service.
- Ensure an exceptional welcome and customer service, promoting cross-selling among product categories.
- Analyze department performance and define actions to achieve business objectives.
- Provide commercial suggestions to the Store Manager.
- Drive the team to exceed KPIs and stay informed about market trends, sharing insights with relevant functions.
- Foster the development of the e-commerce channel.
- Ensure high levels of customer satisfaction and strengthen customer loyalty through clienteling activities.
- Train and inspire sales staff in product knowledge, sales techniques, and company procedures.
- Identify high-potential collaborators for internal development opportunities.
- Ensure effective communication and encourage information sharing through ad hoc morning briefings.
- Guarantee in-depth product knowledge within the department, supporting product/collection training needs.
- Provide feedback and suggestions on department needs to the Store Manager.
- Ensure the visual presentation of the department and efficient back-of-house organization, protecting company assets and maintaining staff grooming standards.
Qualifications
- Business/Retail Management degree or equivalent is a plus
- Fluent in Dutch and English
Skills
Experience
Proven experience in a similar role within the luxury fashion industry is required.
Education
Business/Retail Management degree or equivalent is a plus
Benefits
Working in a creative and international environment with opportunities for professional growth. Inclusive work environment with equal opportunities for all candidates.
Culture
Prada Group fosters a creative and international environment, driven by curiosity and the pursuit of excellence. The company values talent and passion, promoting professional growth and inclusivity. Diversity is celebrated, and a fair and respectful workplace is prioritized.