CRM Instore Manager

Overview

The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to fostering an inclusive and dynamic work environment.

Role & Responsibilities

• Ensure the accuracy of customer data inputted by the store team and validate data accuracy in the system.
• Review and analyze Client Advisors’ performance, including all elements of KPIs and MBOs.
• Provide Store Managers with individual Client Advisor overviews and strategies.
• Launch and monitor new CRM systems and functions in-store.
• Communicate with the local Retail team regarding system enhancements and customer reports.
• Generate and assist in the interpretation of in-store reports.
• Manage customer lists and ensure the execution of strategized local marketing activities.
• Assist Store Managers in setting up in-store CRM action plans, considering the event calendar and business environment.
• Conduct regular CRM training sessions with sales staff.
• Support Store Managers in activities related to customer satisfaction surveys, focusing on store feedback collection and customer follow-up actions.

Skills

Experience

Strong experience in retail, ideally as a department or team manager, with a proven track record of client development.

Benefits

Working in a creative and international environment, with opportunities for professional growth and development.

Culture

Prada Group values creativity, curiosity, and excellence, fostering a dynamic and inclusive workplace. The company is committed to equal opportunities for all candidates, promoting diversity and building a fair and respectful environment.