Client Services Advisor

Location New YorkNew YorkUSA
Type Full-Time
Seniority Mid-Level
Posted Mar 6, 2026
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Join Prada Group in New York as a Client Services Advisor, delivering luxury client experiences in a dynamic, multicultural environment.

Overview

Prada Group, a leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. With a diverse portfolio that includes Prada, Miu Miu, Church's, and other prestigious brands, the company operates globally, fostering a multicultural workforce dedicated to delivering unparalleled luxury experiences.

Role & Responsibilities

  • Provide luxury-level client service across all channels, ensuring every interaction reflects Prada's and Church's brand values and high standards.
  • Handle inquiries and requests, including complaints, post-sale service, product availability, and merchandising support, with professionalism and empathy.
  • Consistently meet or exceed call center metrics while prioritizing quality of service and client experience.
  • Represent the Client Services team with executive presence and polished communication when engaging with both clients and internal partners.
  • Build and maintain long-term client relationships by personalizing experiences, anticipating needs, and offering tailored recommendations.
  • Maximize sales opportunities by upselling and cross-selling products through consultative conversations.
  • Support clients with post-sale inquiries such as delivery, returns, repairs, and refunds, ensuring timely and accurate resolution.
  • Partner closely with boutiques and concessions to resolve order-related issues and deliver seamless service across channels.
  • Actively listen to clients, confirm or clarify information, and diffuse escalated situations while maintaining professionalism.
  • Execute strategies that strengthen client retention, repeat sales, and engagement.
  • Balance inbound service responsibilities with outbound outreach to generate sales, host shopping experiences, and engage clients.
  • Share brand knowledge, storytelling, and product expertise in all client interactions, enhancing the overall client journey.
  • Identify opportunities for new initiatives, functional enhancements, and service improvements to maximize sales and elevate client experience.

Qualifications

  • Prior experience in luxury retail, high-end client services, banking, hospitality, or airlines with a proven record of delivering premium client experiences.
  • Fluency in English required; Spanish, Portuguese, or Italian a plus.
  • Flexibility in scheduling, including the ability to work extended shifts during peak business periods.
  • Must be able to work in the office 4–5 days per week.

Skills

Strong executive communication skills with professional polish and adaptability across written and phone channels. Passion for cultivating personalized relationships with clients to drive sales and loyalty. Ability to manage complex or escalated client issues with composure, empathy, and solutions-oriented thinking. Strong organizational and time management skills, with proven ability to balance service and sales responsibilities. Proficiency with CRM systems and ability to navigate multiple digital tools simultaneously with speed and accuracy. Ability to learn and demonstrate in-depth product knowledge, storytelling, and brand awareness. Executive presence and professionalism in all interactions. Consultative, client-first mindset with sales drive. Adaptability in a fast-paced, luxury e-commerce environment. Strong accountability, decision-making, and follow-through. Team-oriented collaborator with a growth mindset.

Experience

Prior experience in luxury retail, high-end client services, banking, hospitality, or airlines is required.

Culture

Prada Group fosters a creative and international environment, valuing the talent and passion of its employees. The company is committed to inclusivity and diversity, ensuring equal opportunities and a respectful workplace for all.