Client Relations Associate
Join Prada in Tokyo as a Client Advisor. Drive sales and deliver exceptional service in a luxury retail environment.
Overview
Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to innovation and excellence. As part of the Prada Group, which includes brands such as Miu Miu, Church's, and Car Shoe, Prada operates globally with a diverse workforce. The brand is synonymous with sophisticated style and cutting-edge fashion, making it a coveted employer for those passionate about luxury retail.
Role & Responsibilities
- Provide exceptional customer service aligned with the 'Client Journey Ceremony' to meet all client needs and expectations.
- Exceed individual sales targets and contribute to the overall success of the store through high sales performance.
- Maintain high standards of customer service and product quality to achieve KPI goals.
- Demonstrate deep understanding of Prada's history, culture, and brand DNA in client interactions.
- Actively gather customer information and accurately input into CRM systems to build, maintain, and strengthen client relationships.
- Understand and promote the brand's omni-channel strategy.
- Stay updated on fashion trends and competitor information to enhance client conversations and styling suggestions.
- Collaborate with the back office to maintain a well-organized stock environment.
- Engage in operational tasks such as inventory management and security to ensure smooth store operations.
- Foster a positive workplace environment that values diversity and inclusion.
Qualifications
- Passion for fashion and a strong affinity for the Prada brand.
- Experience in luxury retail, premium retail, or client relationship management.
- Extensive experience in selling ready-to-wear, shoes, and leather goods.
- Proven track record in external sales-related activities.
- Proficiency in foreign languages such as English, Chinese, or Korean, with business-level Japanese skills required.
Skills
Experience
Candidates should have significant experience in luxury retail or premium retail environments, with a strong emphasis on client relationship management and sales performance.
Culture
Prada's workplace culture is characterized by a commitment to innovation and a passion for excellence. The brand fosters an environment that values creativity, diversity, and inclusion, offering employees the opportunity to be part of a forward-thinking and dynamic team.