Client Advisor
Join Prada in Vienna as a Client Advisor, delivering exceptional luxury experiences. Fluent German and English required.
Overview
Prada, a distinguished name in the luxury fashion industry, is part of the esteemed Prada Group, which also encompasses brands such as Miu Miu and Church's. Known for its innovative designs and commitment to excellence, Prada offers a dynamic and creative work environment that values diversity and professional growth.
Role & Responsibilities
- Welcome and serve customers, providing an excellent in-store experience at all times.
- Maintain and develop client relationships using an individual approach, leveraging CRM and digital tools.
- Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate brand and product knowledge.
- Handle customer complaints effectively, liaising with the line manager when necessary.
- Ensure high standards of shop floor and visual display, complying with company operational guidelines and stock procedures.
- Contribute to maintaining a high level of security and prevent product thefts.
Qualifications
- Fluent in German and English.
Skills
Experience
Experience in luxury retail or a similar customer-facing role is preferred.
Culture
Prada is renowned for its commitment to luxury, style, and innovation, creating an inclusive environment that values diversity and professional growth. Employees are encouraged to pursue excellence and creativity in a supportive and dynamic workplace.