Client Advisor
Join Prada in Vancouver as a Client Advisor, enhancing customer experiences in a luxury setting. Apply now to be part of a prestigious global brand.
Overview
Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate that includes brands such as Miu Miu, Church's, and Car Shoe, Prada operates in over 45 countries and employs a diverse workforce representing more than 100 nationalities. The brand is synonymous with sophisticated style and cutting-edge design, making it a coveted employer in the luxury sector.
Role & Responsibilities
- Welcome and serve customers, ensuring an excellent in-store experience.
- Maintain and develop client relationships using CRM and digital tools.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, involving the line manager when necessary.
- Maintain high standards of shop floor and visual display in line with operational guidelines.
- Contribute to store security and prevent product thefts.
Qualifications
- Proven experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Fluency in English; additional languages are advantageous.
Skills
Experience
Experience in luxury retail sales and client relationship management is preferred.
Culture
Prada Group fosters a creative and international work environment, driven by a passion for excellence and innovation. The company values diversity and inclusivity, promoting equal opportunities and a respectful workplace for all employees.