Client Advisor
Join Prada in Tokyo as a Client Advisor, offering exceptional service and contributing to sales success in a luxury environment. Business-level Japanese required.
Overview
Prada Group, a paragon of luxury and innovation, was founded in 1913 in Italy and has since become a global leader in the luxury sector. Operating in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce of over 100 nationalities.
Role & Responsibilities
- Provide exceptional customer service by creating a warm and sophisticated environment, adhering to the 'Client Journey Ceremony' to meet all customer needs and desires.
- Exceed individual sales targets and contribute to the overall success of the store through high sales performance.
- Maintain high standards of customer service and sales quality to achieve KPI targets.
- Demonstrate deep understanding of Prada's products, history, culture, and brand DNA to enhance customer communication.
- Actively acquire customer information, accurately input data into the CRM system, and develop personalized approaches to strengthen customer relationships and future business opportunities.
- Promote and understand the omnichannel approach.
- Stay informed about the luxury fashion world, including the latest fashion trends and competitor information, to enhance customer conversations and styling suggestions.
- Responsibly address customer feedback and complaints in collaboration with supervisors and the customer service team.
- Handle products with the utmost care and respect.
- Utilize digital tools to provide a seamless and integrated luxury experience.
- Conduct high-quality customer appointments in-store or through virtual formats using technology.
- Participate in store operations and maintain an organized stock environment in collaboration with the back-of-house team.
- Adhere to internal operational guidelines, inventory management, security, cash register operations, logistics, and reporting as required by headquarters.
- Foster a positive workplace environment that respects Diversity & Inclusion values through teamwork and open, constructive communication.
Qualifications
- Passion for fashion and a strong affinity for the Prada brand.
- Experience in sales and client development within luxury brands, premium luxury, or select shops.
- Extensive experience in selling ready-to-wear, shoes, and leather goods.
- Proven track record in external sales and client development.
- Experience in long-term client development and promotions using smartphones or other technologies.
- Sales experience utilizing foreign languages such as English, Chinese, or Korean (business-level Japanese skills are mandatory).
- Professional demeanor and a responsible approach to work.
- Hospitality experience or other industries are welcomed depending on the store.
Skills
Experience
Experience in luxury brand sales, client development, and a proven track record in external sales are required.
Benefits
Opportunities for career advancement within the Prada Group, a dynamic and inclusive work environment, and potential for cross-functional roles.
Culture
Prada Group fosters a dynamic and inclusive work environment that values diversity and innovation. Employees are encouraged to contribute to a positive workplace culture that respects the values of Diversity & Inclusion.