Client Advisor

Overview

Prada is an Italian luxury fashion house and a core brand within the Prada Group, recognised for its leather goods, ready-to-wear, accessories and commitment to craft and innovation. As an employer, Prada attracts international talent and emphasizes creativity, excellence and professional growth within a global, design-led environment.

Role & Responsibilities

• Deliver an exceptional, personalised luxury customer experience in accordance with the Brand’s client journey standards.
• Drive individual and team sales performance to achieve targets and KPIs through active selling, cross-selling and clienteling.
• Capture and maintain accurate customer data in the Company CRM to develop long‑term client relationships and repeat business.
• Embrace and apply an omnichannel approach to serving clients, integrating in-store and digital touchpoints.
• Maintain comprehensive product and market knowledge, keeping up to date with fashion trends and competitive activity.
• Ensure the salesfloor and visual merchandising meet Company operational standards and contribute to store presentation.
• Manage customer enquiries and complaints professionally, escalating to the line manager when appropriate.
• Contribute to loss‑prevention and store security procedures and foster a cooperative, inclusive team environment.

Qualifications

• Proven ability to build and sustain long‑term client relationships and deliver personalised service.
• Strong interpersonal and communication skills with a client‑centric attitude.
• Demonstrable commercial orientation: target driven, resilient and able to prioritise sales opportunities.
• Capacity to work effectively both independently and as part of a team, supporting colleagues and store initiatives.
• Passion for luxury, fashion, design and the product category being managed.
• Spanish language skills preferred.

Skills

Experience

Previous retail experience is required, preferably within luxury or premium brands, with a demonstrated track record of client relationship building and meeting sales targets. Experience using CRM systems and working in an omnichannel environment is advantageous.

Education

High school diploma or equivalent; vocational training or coursework in retail, luxury retail or fashion is preferred.

Culture

Prada cultivates a creative, international workplace that values craftsmanship, design sensibility and professional development. The company promotes diversity and inclusion and seeks individuals motivated by excellence, collaboration and curiosity.