Client Advisor

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to innovation and excellence. As part of the Prada Group, which includes esteemed brands such as Miu Miu and Church's, the company operates globally, offering a dynamic and diverse work environment. Prada is celebrated for its dedication to creativity and the professional growth of its employees.

Role & Responsibilities

• Create a welcoming environment for clients and meet their needs, providing excellent service in line with the 'client journey ceremony'.
• Capture customer data into the company CRM to maintain and develop client relationships for a personalized approach.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
• Welcome and serve customers, ensuring an excellent in-store experience at all times.
• Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay informed about fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Effectively handle customer complaints by liaising with the line manager when necessary.
• Maintain high standards of shop floor and visual display, complying with Prada's operational guidelines and stock procedures.
• Contribute to high levels of security and remain vigilant to prevent product thefts.

Qualifications

• Fluent in French and English; proficiency in Chinese is a plus.

Skills

Experience

Experience in building long-lasting relationships with clients in a luxury retail environment is preferred.

Culture

Prada fosters a creative and international environment where curiosity and excellence drive success. The company values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.