Client Advisor
Join Prada in New York as a Client Advisor, fostering client relationships and maximizing sales in a luxury retail environment.
Overview
Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the Prada Group, which includes brands such as Miu Miu, Church's, and Car Shoe, Prada operates globally, offering a diverse and inclusive workplace. The brand is celebrated for its avant-garde designs and dedication to craftsmanship, making it a coveted employer for those passionate about fashion and luxury.
Role & Responsibilities
- Welcome and serve customers, providing an excellent in-store experience.
- Maintain and develop client relationships through personalized approaches, utilizing CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate brand and product knowledge.
- Handle customer complaints effectively, liaising with the line manager when necessary.
- Ensure high standards of shop floor and visual display, complying with operational guidelines and stock procedures.
- Contribute to store security and prevent product thefts.
Qualifications
- Proven experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Fluency in English; additional languages are a plus.
Skills
Experience
Experience in luxury retail or a similar customer-facing role is required.
Culture
Prada offers a creative and international environment, fostering professional growth through curiosity and excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.