Client Advisor

Overview

The Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation in the fashion industry. As a global leader, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada is committed to excellence and creativity.

Role & Responsibilities

• Provide an exceptional in-store experience by welcoming and serving customers.
• Cultivate and maintain client relationships using CRM and digital tools.
• Engage in cross-selling across all departments to achieve sales targets and KPIs.
• Stay informed about fashion trends and competitors.
• Demonstrate comprehensive brand and product knowledge.
• Address customer complaints effectively, consulting with line managers as needed.
• Maintain high standards of shop floor and visual displays, adhering to operational guidelines and stock procedures.
• Contribute to store security and prevent product theft.

Qualifications

• Proven experience in building long-lasting client relationships.
• Ability to work both independently and collaboratively.

Skills

Experience

Previous experience in luxury retail or a similar customer-facing role is required.

Benefits

Employees will work in a creative and international environment, with opportunities for professional growth. The company promotes an inclusive work environment with equal opportunities for all.

Culture

Prada Group fosters a creative and international workplace, driven by curiosity and a pursuit of excellence. The company values diversity and is committed to providing a fair and respectful environment for all employees, celebrating the unique talents and passions of its workforce.