Client Advisor
Prada seeks a Client Advisor in Munich — deliver luxury client service, manage CRM and achieve sales targets in a flagship boutique.
Overview
Prada is an iconic Italian luxury fashion house and a cornerstone of the Prada Group, recognised for its blend of craftsmanship, innovation and contemporary design. As part of a multinational luxury group that includes complementary labels, the brand operates an international retail network and cultivates a client-centric, design-led identity at every touchpoint.
Role & Responsibilities
- Deliver an exceptional, personalised in-store experience by welcoming and serving clients with professionalism and discretion.
- Build and maintain long-term client relationships through individualised service and proactive clienteling using CRM and digital platforms.
- Drive sales through consultative selling and cross-selling across departments to achieve individual sales targets and KPIs.
- Maintain up-to-date knowledge of product assortments, seasonal collections, fashion trends and competitive activity.
- Ensure the shop floor and visual merchandising meet brand standards and comply with company operational and stock procedures.
- Manage customer feedback and complaints effectively, escalating to the line manager when necessary.
- Contribute to loss prevention and security measures to protect merchandise and maintain a secure retail environment.
Qualifications
- Fluent spoken German and English.
- Excellent interpersonal and communication skills with the ability to connect with a diverse, high-net-worth clientele.
- Proven sales orientation with strong negotiation and closing abilities.
- Demonstrable passion for luxury fashion and an understanding of the luxury retail market.
- Previous experience in luxury or high-end retail is preferred.
Skills
Experience
Previous experience in luxury or high-end retail sales is preferred; proven track record of meeting sales targets and managing client relationships will be viewed favourably.
Education
High school diploma or equivalent; vocational training in retail, sales or luxury goods preferred.
Culture
Prada fosters a creative, international workplace where craftsmanship and innovation intersect. The brand values curiosity, professional growth and diversity, promoting an inclusive environment that supports talent development and collaborative excellence.