Client Advisor
Join Prada in Munich as a Client Advisor, offering luxury service in a dynamic environment. Fluency in German and English required.
Overview
Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. With a rich heritage dating back to 1913, Prada operates globally under esteemed brands such as PRADA, Miu Miu, Church's, and Car Shoe. The company is celebrated for its sophisticated style and modern approach, attracting a diverse workforce from over 100 nationalities.
Role & Responsibilities
- Welcome and serve customers, ensuring an excellent in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities.
- Stay informed about fashion trends and competitors.
- Demonstrate extensive brand and product knowledge.
- Address customer complaints effectively, liaising with management when necessary.
- Maintain high standards of shop floor and visual displays, following operational guidelines.
- Ensure security measures are upheld to prevent product theft.
Qualifications
- Fluency in German and English.
- Proven experience in luxury retail or a related field.
- Strong understanding of luxury fashion trends and market.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is required.
Culture
Prada Group fosters a creative and international work environment, valuing curiosity and excellence. The brand is committed to diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.