Client Advisor

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Jan 13, 2026
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Join Prada in Milano as a Client Advisor, representing the luxury brand in a dynamic and inclusive environment. Enhance customer relationships and maximize sales performance.

Overview

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation. As a global leader in the luxury sector, it operates across more than 45 countries with renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a rich and inclusive work environment.

Role & Responsibilities

  • Serve as a brand ambassador, embodying the philosophy and values of Prada.
  • Maximize sales performance by nurturing customer relationships and fostering brand loyalty.
  • Provide an exceptional in-store experience, guiding clients into the world of Prada.
  • Maintain and develop client relationships using CRM and digital tools.
  • Engage in cross-selling across departments to achieve individual sales targets and KPIs.
  • Stay informed about fashion trends and competitors.
  • Demonstrate comprehensive brand and product knowledge.
  • Address customer complaints effectively, liaising with management when necessary.
  • Ensure high standards of shop floor and visual displays, adhering to operational guidelines and stock procedures.
  • Contribute to store security and prevent product theft.

Skills

Passion for human relations and sales Problem-solving skills Curiosity and interest in luxury fashion, art, and design Experience in building long-lasting client relationships Ability to work both independently and as part of a team Excellent communication and interpersonal skills Fluency in English Passion and knowledge of the product category managed

Experience

Experience in luxury retail sales and client relationship management is preferred.

Benefits

The role offers the opportunity to work in a creative and international environment, promoting professional growth and valuing talent and passion. Prada Group is committed to an inclusive workplace, ensuring equal opportunities for all.

Culture

Prada Group fosters a creative and international atmosphere, driven by curiosity and the pursuit of excellence. The company values diversity and inclusivity, promoting a fair and respectful workplace where all employees can thrive.