Client Advisor

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the Prada Group, which includes esteemed brands like Miu Miu and Church's, Prada offers a dynamic work environment in over 45 countries, fostering a diverse and inclusive workplace.

Role & Responsibilities

• Place the customer at the center, creating a welcoming environment and striving to meet their needs, providing excellent service in accordance with the 'client journey ceremony'.
• Capture customer data into the company CRM to maintain and develop relationships, offering a personalized approach and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work collaboratively with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Engage in cross-selling with all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Effectively handle customer complaints by liaising with the line manager when necessary.
• Maintain high standards of shop floor and visual display, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and prevent product thefts.

Qualifications

• Experience in building long-lasting relationships with clients
• Ability to work both in a team and independently
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, result-driven and problem-solving skills
• Passion and knowledge of the managed product category

Skills

Experience

Experience in luxury retail or a similar environment, with a focus on client relations and sales.

Culture

Prada is celebrated for its creative and international environment, where curiosity and the pursuit of excellence drive success. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.