Client Advisor

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of the Prada Group, which includes other distinguished brands such as Miu Miu, Church's, and Car Shoe, Prada operates globally, offering a dynamic and multicultural work environment. The brand is synonymous with elegance and sophistication, attracting top talent from around the world.

Role & Responsibilities

• Create a welcoming environment for customers and strive to meet their needs, providing excellent service in line with the 'client journey ceremony'.
• Exceed individual sales targets and contribute to the store's success.
• Ensure high-quality sales and customer service, surpassing KPI goals.
• Demonstrate extensive knowledge of Prada and Miu Miu products, history, and culture.
• Capture customer data in the CRM to maintain and develop client relationships.
• Embrace and promote an Omni Channel mindset.
• Stay informed on fashion trends and competitors to advise customers.
• Resolve client complaints in collaboration with line managers and client service teams.
• Operate with care and respect for products.
• Utilize digital tools to offer an integrated luxury experience.
• Conduct customer appointments in person or virtually.
• Collaborate with the Back of House team and maintain an organized stock room.
• Comply with company procedures on operations, security, inventory, and reporting.
• Foster open communication with colleagues to ensure a positive work environment.

Qualifications

• Fluent in spoken Mandarin

Skills

Experience

Experience in luxury sales or a similar client-facing role, with a proven track record of building strong client relationships.

Culture

Prada offers a creative and international workplace where curiosity and the pursuit of excellence drive success. The brand values diversity and inclusion, fostering an environment of equal opportunity and respect for all employees.