Client Advisor
Join Prada in London as a Client Advisor, delivering exceptional luxury experiences. Located in Harrods, this role offers a dynamic environment.
Overview
Prada Group, a distinguished leader in the luxury fashion industry, is renowned for its innovative designs and exceptional craftsmanship. As part of a global conglomerate, Prada operates alongside prestigious brands such as Miu Miu and Church's, offering a diverse and dynamic workplace environment. The company is celebrated for its commitment to excellence and its ability to consistently set trends in the luxury sector.
Role & Responsibilities
- Ensure an extraordinary and memorable luxury customer experience, placing the client above all.
- Achieve individual and team sales targets, acting as a proactive player in ensuring the best service both in-store and online.
- Exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate extensive knowledge of Prada products, history, culture, and DNA.
- Capture customer data into the company CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to discuss and advise customers.
- Resolve client complaints in collaboration with the line manager and client service team.
- Operate with the highest level of care and respect for the products.
- Utilize company digital tools to offer a complete and integrated luxury experience.
- Host and conduct customer appointments in person or virtually.
- Work in synergy with the back of house, participating in daily operations and maintaining an organized stock room.
- Adhere to company procedures on operational guidelines, security, cash activity, inventory, and logistics.
- Foster open and constructive communication with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
Qualifications
- Experience within a luxury or premium brand.
- Understanding of luxury customer service.
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Excellent communication and interpersonal skills.
- Fluency in English.
Skills
Experience
Previous experience in a similar role within a luxury or premium brand is required.
Culture
Prada Group fosters a creative and international environment, driven by curiosity and a pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity. Diversity is celebrated, ensuring equal opportunities for all.