Client Advisor

Location LondonEnglandUK
Type Full-Time
Seniority Entry-Level
Posted Oct 15, 2025
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Join Prada Group in London as a Client Advisor, offering luxury customer experiences and promoting brand values. Ideal for those with experience in luxury fashion.

Overview

Prada Group, established in 1913 in Italy, stands as a beacon of luxury and innovation in the fashion industry. As a leader in the global luxury sector, the Group operates in over 45 countries, encompassing renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing more than 100 nationalities, Prada Group is committed to excellence and creativity.

Role & Responsibilities

  • Ensure an exceptional luxury customer experience by placing the client at the forefront and understanding their needs and expectations.
  • Serve as a Brand Ambassador, conveying and promoting the brand's philosophy and values to clients.
  • Achieve individual and team sales targets, acting proactively to ensure superior service across both in-store and e-commerce channels.
  • Exceed KPI goals, maintaining high standards of sales and customer service.
  • Demonstrate comprehensive knowledge of Prada products, history, culture, and DNA.
  • Capture and maintain customer data in the company CRM to foster personalized client relationships and future opportunities.
  • Embrace and promote an Omni Channel mindset.
  • Stay informed on fashion trends and competitors to engage in meaningful discussions with clients and provide informed advice.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Handle products with the utmost care and respect.
  • Utilize company digital tools to offer a complete and integrated luxury experience.
  • Conduct customer appointments both in-person and virtually.
  • Collaborate with the Back of House team, participating in daily store operations and maintaining an organized stock room.
  • Adhere to company procedures regarding operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities.
  • Foster a positive working environment through teamwork and open communication, embracing diversity and inclusion values.

Qualifications

  • Experience within a luxury or premium brand.

Skills

Understanding of luxury customer service. Ability to build long-lasting client relationships. Teamwork and independent work capabilities. Excellent communication and interpersonal skills. Fluency in English.

Experience

Previous experience in a similar role within a luxury or premium brand is required.

Benefits

Working at Prada Group offers a creative and international environment, fostering professional growth through curiosity and excellence. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates, and values diversity as a core strength.

Culture

Prada Group is dedicated to creating a respectful and inclusive workplace that values diversity. The company supports professional growth and excellence, driven by the talent and passion of its employees.