Client Advisor

Location LondonEnglandUK
Type Full-Time
Seniority Entry-Level
Posted Oct 3, 2025
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Join Prada in London as a Client Advisor. This role offers a chance to work in a luxury fashion environment, focusing on customer experience and sales targets.

Overview

The Prada Group, a beacon of luxury and innovation since its inception in 1913, is a global leader in the high-end fashion sector. With a presence in over 45 countries, the Group encompasses renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from more than 100 nationalities. As an employer, Prada is committed to fostering a creative and international environment where talent and passion are highly valued, driving both individual and organizational success.

Role & Responsibilities

  • Ensure an extraordinary luxury customer experience, prioritizing client needs and expectations.
  • Serve as a Brand Ambassador, conveying Prada's philosophy and values.
  • Achieve individual and team sales targets, proactively enhancing service quality.
  • Exceed KPI goals, maintaining high standards of sales and customer service.
  • Demonstrate comprehensive knowledge of Prada products, history, and culture.
  • Capture and maintain customer data in the CRM for personalized engagement.
  • Promote an Omni Channel approach to sales and service.
  • Stay informed on luxury fashion trends and competitors to advise clients.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Handle products with utmost care and respect.
  • Utilize digital tools to offer a seamless luxury experience.
  • Conduct customer appointments in-person or virtually.
  • Collaborate with Back of House for efficient store operations and stock management.
  • Comply with operational guidelines, security, cash, inventory, and reporting procedures.
  • Foster a collaborative and inclusive team environment, embracing diversity and inclusion values.

Qualifications

  • Experience in a luxury or premium brand environment.
  • Understanding of luxury customer service dynamics.
  • Proven ability to build long-lasting client relationships.

Skills

Strong teamwork and independent work capabilities. Excellent communication and interpersonal skills. Fluency in English.

Experience

Previous experience in a similar role within the luxury or premium fashion sector is required.

Benefits

Prada offers a creative and international work environment with opportunities for professional growth. The company is committed to diversity and inclusion, providing equal opportunities for all employees.

Culture

Prada fosters a dynamic and inclusive workplace culture that values curiosity, excellence, and the diverse talents of its employees. The company is dedicated to creating a fair and respectful environment for all, promoting professional development and personal growth.