Client Advisor

Overview

Prada, a distinguished name in the luxury fashion industry, is part of the Prada Group, which also includes Miu Miu, Church's, and Car Shoe. Known for its innovative designs and exceptional craftsmanship, Prada operates globally, offering a dynamic and inclusive workplace that values creativity and excellence.

Role & Responsibilities

• Create a welcoming environment and provide exceptional customer service in line with the 'client journey ceremony'.
• Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
• Embrace and promote an Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent and exceptional customer experience.
• Engage in cross-selling across departments to achieve sales targets and KPIs.
• Stay informed about fashion trends and competitors.
• Demonstrate comprehensive brand and product knowledge.
• Effectively handle customer complaints, liaising with the line manager when necessary.
• Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
• Contribute to store security and prevent product thefts.

Qualifications

• Experience in building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.

Skills

Experience

Previous experience in luxury retail or a similar client-facing role is preferred.

Culture

Prada fosters a creative and international work environment, driven by curiosity and a pursuit of excellence. The company values diversity and inclusivity, ensuring equal opportunities for all employees and promoting a respectful workplace.