Client Advisor

Location Kuala LumpurMalaysia
Type Full-Time
Seniority Mid-Level
Posted Mar 6, 2026
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Join Prada in Kuala Lumpur as a Client Advisor, delivering luxury experiences and fostering client relationships in a dynamic environment.

Overview

Prada Group, a prestigious leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Prada operates alongside distinguished brands such as Miu Miu, Versace, and Church's, offering a diverse and dynamic work environment. With a presence in over 45 countries, Prada Group values the multicultural diversity of its workforce, fostering an inclusive and creative atmosphere.

Role & Responsibilities

  • Ensure an extraordinary and memorable luxury customer experience, placing the client above all.
  • Achieve individual and team sales targets, acting as a proactive player in ensuring the best service.
  • Exceed KPI goals, ensuring the highest quality of sales and customer service.
  • Demonstrate extensive knowledge of products, Prada history, culture, and DNA.
  • Capture customer data into the company CRM to maintain and develop client relationships.
  • Embrace and promote the Omni Channel mindset.
  • Stay informed on fashion trends and competitors to advise customers effectively.
  • Resolve client complaints in collaboration with line manager and Client Service team.
  • Operate with care and respect for products, utilizing digital tools for an integrated luxury experience.
  • Conduct customer appointments in person or virtually, leveraging technology.
  • Collaborate with Back of House, participating in daily operations and maintaining organized stock.
  • Comply with company procedures on operational guidelines, security, cash activity, and inventory.
  • Foster open communication and teamwork, contributing to a positive and inclusive work environment.

Qualifications

  • Experience in building long-lasting client relationships.
  • Ability to work both independently and as part of a team.

Skills

Passion for human relations and sales Problem-solving skills Curiosity and interest in luxury fashion, art, and design Excellent communication and interpersonal skills Knowledge of the managed product category

Experience

Experience in luxury retail or a similar client-facing role is preferred.

Culture

Prada Group offers a creative and international work environment, driven by curiosity and a quest for excellence. The company values talent and passion, promoting professional growth and inclusivity, ensuring equal opportunities for all employees.