Client Advisor

Location IstanbulTurkey
Type Full-Time
Seniority Mid-Level
Posted Feb 6, 2026
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Join Prada in Istanbul as a Client Advisor. Enhance luxury customer experiences and promote brand values in a dynamic, inclusive environment.

Overview

Founded in 1913 in Italy, the Prada Group has established itself as a paragon of luxury and innovation. As a leader in the luxury sector, the Group operates across more than 45 countries with renowned brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce comprising over 100 nationalities, the Prada Group is committed to excellence and creativity.

Role & Responsibilities

  • Serve as a brand ambassador, promoting the brand philosophy and values to clients.
  • Maximize individual and team sales by providing an extraordinary luxury customer experience.
  • Capture and maintain customer data in the CRM to foster personalized client relationships.
  • Embrace and promote an Omni Channel mindset.
  • Collaborate with colleagues to ensure a consistent and exceptional customer experience.
  • Engage in cross-selling across departments to achieve sales targets and KPIs.
  • Stay informed about fashion trends and competitors.
  • Demonstrate comprehensive brand and product knowledge.
  • Address customer complaints effectively, liaising with management as necessary.
  • Maintain high standards of shop floor and visual display, adhering to operational guidelines.
  • Contribute to store security and prevent product theft.

Qualifications

  • Fluent spoken English.

Skills

Passion for selling and retail environments. Interest in luxury fashion, art, and design. Experience in building long-lasting client relationships. Ability to work both independently and as part of a team. Excellent communication and interpersonal skills. Ambition, resilience, and self-motivation. Result-driven and problem-solving abilities. In-depth knowledge of the managed product category.

Experience

Experience in luxury retail or a similar customer-facing role is preferred.

Benefits

The position offers the opportunity to work in a creative and international environment, fostering professional growth and development.

Culture

Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth. It is committed to inclusivity, ensuring equal opportunities for all candidates and embracing diversity as a core value.