Client Advisor

Location IstanbulTurkey
Type Full-Time
Seniority Mid-Level
Posted Dec 2, 2025
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Join Prada Group in Istanbul as a Client Advisor. This role involves promoting brand values, maximizing sales, and providing exceptional luxury customer experiences.

Overview

Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation, commanding a formidable presence in the global fashion industry. Operating across more than 45 countries, the Group encompasses renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce representing over 100 nationalities. As a leader in luxury, Prada Group is committed to excellence and forward-thinking design.

Role & Responsibilities

  • Serve as a brand ambassador, conveying the brand philosophy and values to clients.
  • Maximize individual and team sales by providing an extraordinary luxury customer experience.
  • Capture and manage customer data in the CRM to foster client relationships and develop brand loyalty.
  • Embrace and promote an Omni Channel mindset.
  • Collaborate with colleagues to ensure a consistent exceptional customer experience, fostering a positive work environment that values diversity and inclusion.
  • Engage in cross-selling across departments to achieve sales targets and KPIs.
  • Stay informed about fashion trends and competitors.
  • Demonstrate comprehensive brand and product knowledge.
  • Address customer complaints effectively, involving the line manager when necessary.
  • Maintain high standards of shop floor and visual displays, adhering to operational guidelines and stock procedures.
  • Contribute to shop security and prevent product thefts.

Qualifications

  • Experience in building long-lasting client relationships.

Skills

Passion for selling and retail environments. Interest in luxury fashion, art, and design. Ability to work both independently and as part of a team. Excellent communication and interpersonal skills. Ambition, resilience, self-motivation, and a results-driven attitude. Problem-solving skills. Fluency in spoken English; additional languages are advantageous.

Experience

Previous experience in luxury retail or a similar customer-facing role is preferred.

Benefits

Working at Prada Group offers a creative and international environment, fostering professional growth through the value placed on talent and passion. The company promotes an inclusive workplace, ensuring equal opportunities and a respectful environment for all employees.

Culture

Prada Group values a creative and international work environment, driven by curiosity and the pursuit of excellence. The company is committed to diversity and inclusion, ensuring a fair and respectful workplace where all individuals can thrive.