Client Advisor
Join Prada in Hong Kong as a Client Advisor. Elevate luxury customer experiences in a dynamic, inclusive environment.
Overview
Prada, a prestigious name in the luxury fashion industry, is part of the renowned Prada Group, which includes brands such as Miu Miu and Church's. Known for its innovative designs and exceptional craftsmanship, Prada offers a dynamic and creative work environment where employees are encouraged to excel and grow professionally. The brand is synonymous with elegance and sophistication, attracting discerning clients worldwide.
Role & Responsibilities
- Create a welcoming environment and meet customer needs with excellence in service.
- Exceed individual sales targets and contribute to store success.
- Ensure high-quality sales and customer service, surpassing KPI goals.
- Demonstrate extensive knowledge of Prada products, history, and culture.
- Capture and maintain customer data in the CRM for personalized service.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to advise customers.
- Resolve client complaints in collaboration with management and client services.
- Handle products with utmost care and respect.
- Utilize digital tools to enhance the luxury experience.
- Conduct customer appointments in-person or virtually.
- Collaborate with Back of House for store operations and stock management.
- Adhere to company procedures on operations, security, and reporting.
- Foster a positive working environment through teamwork and communication.
Qualifications
- Passion for fashion, dynamic and enthusiastic.
- Minimum of 2 years' relevant sales experience.
- Experience in luxury, fashion, or cosmetics is advantageous.
- Customer-oriented with a strong drive to achieve sales.
- Good team player and result-oriented.
- Proficiency in Cantonese, Mandarin, and English.
Skills
Experience
At least 2 years of relevant sales experience, preferably within the luxury, fashion, or cosmetics industry.
Culture
Prada fosters a creative and international environment, valuing curiosity and excellence. The brand is committed to diversity and inclusion, ensuring equal opportunities and a respectful workplace for all.