Client Advisor
Join Prada in Hanoi as a Client Advisor, delivering exceptional luxury customer experiences. Ideal candidates will have 2 years of sales experience and proficiency in English and Mandarin.
Overview
Prada Group, a distinguished leader in the luxury sector, was founded in 1913 in Italy and is renowned for its tradition of excellence and innovative vision. Operating across more than 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce comprising over 100 nationalities, Prada Group is committed to fostering an inclusive and dynamic work environment.
Role & Responsibilities
- Create a welcoming environment for customers, meeting their needs and providing exceptional service in line with the 'client journey ceremony'.
- Exceed individual sales targets and contribute to the store's overall success.
- Surpass KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate extensive knowledge of Prada products, history, culture, and DNA.
- Capture and manage customer data in the company CRM to maintain and develop client relationships.
- Promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage with customers and provide advice.
- Resolve client complaints in collaboration with the line manager and Client Service team.
- Handle products with care and respect.
- Utilize company digital tools to offer a comprehensive luxury experience.
- Conduct customer appointments in-person or via virtual meetings.
- Collaborate with the Back of House team and maintain an organized stock room.
- Comply with company procedures on operational guidelines, security, cash activity, inventory, logistics, and reporting.
- Foster open communication and teamwork to ensure an exceptional customer experience and positive work environment.
Qualifications
- Passion for fashion, dynamic and enthusiastic demeanor.
- Minimum of 2 years' experience in sales.
- Experience in the luxury, fashion, or cosmetics industry is advantageous.
- Customer-oriented with a strong drive to achieve sales targets.
- Effective team player with a results-oriented approach.
- Proficiency in English and Mandarin.
Skills
Experience
A minimum of 2 years' relevant experience in sales, preferably within the luxury, fashion, or cosmetics industry.
Benefits
The position offers a creative and international work environment, fostering professional growth and valuing talent and passion. Prada Group promotes inclusivity and equal opportunities for all employees.
Culture
Prada Group is dedicated to creating a creative and international environment, driven by curiosity and the pursuit of excellence. The company values diversity and inclusivity, ensuring equal opportunities for all, and fosters a respectful workplace that celebrates individual differences.