Client Advisor
Join Prada in Frankfurt as a Client Advisor. Engage with clients and embody luxury fashion excellence. Fluent German & English required.
Overview
Prada Group, a distinguished leader in the luxury fashion industry, is renowned for its commitment to excellence and innovation. With a rich heritage dating back to 1913, the group encompasses iconic brands such as PRADA, Miu Miu, and Church's, operating in over 45 countries. As part of a global conglomerate, Prada Group offers a dynamic and culturally diverse work environment, attracting talent from across the globe.
Role & Responsibilities
- Welcome and serve customers, ensuring an exceptional in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities and achieve targets.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with management when necessary.
- Maintain high standards of shop floor and visual display, adhering to operational guidelines.
- Contribute to store security and prevent product theft.
Qualifications
- Fluency in German and English.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is preferred.
Culture
Prada is celebrated for its innovative spirit and dedication to luxury and style. The company fosters a creative and inclusive environment, valuing diversity and encouraging professional growth. Employees are part of a global team driven by curiosity and excellence.