Client Advisor
Join Prada in Brussels as a Client Advisor, where luxury meets innovation. Fluent French and English required, Dutch is a plus.
Overview
Prada, a prestigious name in the luxury fashion industry, is part of the renowned Prada Group. Known for its innovative designs and commitment to excellence, Prada operates globally, offering a diverse and inclusive workplace. The brand is synonymous with sophistication and quality, making it a coveted employer for those passionate about luxury fashion.
Role & Responsibilities
- Create a welcoming environment for clients and provide excellent service in line with the 'client journey ceremony'.
- Capture customer data in the company CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate strong brand and product knowledge.
- Effectively handle customer complaints, liaising with the line manager when necessary.
- Maintain high standards for shop floor and visual displays, adhering to Prada's operational guidelines.
- Contribute to security measures to prevent product thefts.
Qualifications
- Fluent in French and English, with Dutch as a plus.
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is preferred.
Culture
Prada fosters a creative and international environment, valuing curiosity and the pursuit of excellence. The brand is committed to diversity and inclusion, ensuring equal opportunities and a respectful workplace for all employees.