Client Advisor
Join Prada in Bicester as a Client Advisor. Deliver exceptional luxury customer experiences and exceed sales targets in a prestigious global brand.
Overview
Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation within the fashion industry. As a global leader, the Group operates across more than 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada Group is committed to excellence and creativity.
Role & Responsibilities
- Prioritize customer satisfaction by creating a welcoming environment and meeting customer needs with exceptional service.
- Exceed individual sales targets and contribute to the overall success of the store.
- Achieve and surpass KPI goals while ensuring high-quality sales and customer service.
- Maintain extensive knowledge of Prada products, history, culture, and brand DNA.
- Capture and manage customer data in the CRM to foster personalized relationships and future opportunities.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage customers effectively.
- Resolve client complaints in collaboration with management and client service teams.
- Handle products with care and respect.
- Utilize digital tools to enhance the luxury experience.
- Conduct customer appointments in-person or virtually.
- Collaborate with the Back of House team to ensure efficient store operations and organized stock management.
- Adhere to company procedures regarding operations, security, cash handling, inventory, and logistics.
- Foster open communication and teamwork with colleagues to ensure a positive work environment.
Qualifications
- Experience within a luxury or premium brand environment.
Skills
Experience
Previous experience in a similar role within a luxury or premium brand is required.
Benefits
The position offers the opportunity to work in a creative and international environment, fostering professional growth and development. Prada Group is committed to inclusivity, ensuring equal opportunities for all employees.
Culture
Prada Group values diversity and inclusivity, promoting a respectful and fair workplace. The company encourages creativity and excellence, driven by the talent and passion of its employees.