Client Advisor

Overview

Prada, a distinguished name in the luxury fashion industry, is part of the Prada Group, which encompasses renowned brands such as Miu Miu, Church's, and Car Shoe. Known for its innovative designs and commitment to excellence, Prada operates globally, offering a dynamic and multicultural workplace environment.

Role & Responsibilities

• Create a welcoming environment and meet customer needs, providing excellent service in line with the 'client journey ceremony'.
• Capture and manage customer data in the CRM to foster relationships and offer personalized service.
• Promote an Omni Channel mindset and collaborate effectively with colleagues.
• Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets.
• Stay informed about fashion trends and competitors.
• Demonstrate comprehensive brand and product knowledge.
• Address customer complaints effectively, involving the line manager when necessary.
• Maintain high standards of shop floor and visual display, following company guidelines.
• Ensure security measures are upheld to prevent product theft.

Qualifications

• Experience in building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, and a result-driven attitude.

Skills

Experience

Previous experience in luxury retail or a similar customer-facing role is preferred.

Culture

Prada offers a creative and international environment, valuing curiosity and the pursuit of excellence. The brand emphasizes inclusivity, ensuring equal opportunities and fostering a fair and respectful workplace.