Client Advisor

Overview

Prada, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the Prada Group, which includes brands like Miu Miu and Church's, the company operates globally, offering a dynamic and diverse workplace environment. Prada is celebrated for its sophisticated designs and forward-thinking approach, making it a coveted employer for those passionate about luxury fashion.

Role & Responsibilities

• Welcome and serve customers, ensuring an excellent in-store experience at all times.
• Maintain and develop client relationships through personalized approaches, utilizing CRM and digital tools.
• Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay informed about fashion trends and competitors to provide knowledgeable service.
• Demonstrate brand and product knowledge consistently.
• Effectively handle customer complaints, liaising with the line manager when necessary.
• Ensure the shop floor and visual displays meet high standards, adhering to company operational guidelines and stock procedures.
• Contribute to store security and prevent product thefts.

Qualifications

• Proven experience in building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Good command of English, with Mandarin as an advantage.

Skills

Experience

Experience in luxury retail or a similar customer-facing role is preferred.

Culture

Prada fosters a creative and international environment, valuing curiosity and the pursuit of excellence. The company is dedicated to professional growth and inclusivity, promoting a fair and respectful workplace for all.