Client Advisor
Join Prada in Abu Dhabi as a Client Advisor, where luxury meets innovation. Embrace a dynamic role in a creative environment, fostering client relationships and driving sales.
Overview
The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe. With a diverse workforce representing over 100 nationalities, the Prada Group is committed to excellence and innovation.
Role & Responsibilities
- Serve as the brand ambassador, conveying and promoting the brand philosophy and values to clients.
- Maximize individual and team sales by providing an extraordinary luxury customer experience.
- Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
- Embrace and promote an omni-channel mindset.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate brand and product knowledge.
- Effectively handle customer complaints, liaising with the line manager as necessary.
- Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
- Contribute to security measures to prevent product theft.
Skills
Experience
Experience in luxury retail or a similar customer-facing role is required.
Benefits
Employees benefit from working in a creative and international environment that values curiosity and excellence, fostering professional growth.
Culture
Prada Group fosters a creative and inclusive work environment, emphasizing equal opportunities and valuing diversity. The company is committed to building a fair and respectful workplace for all employees.